UK Mainland Delivery (inc. Northern Ireland):
We aim to have Click & Collect orders ready the same day, we will notify you when your order is ready for collection.
Dependant on the package size we will use the appropriate courier service
Free for all orders over £50 (£3.95 for orders less than £50)
All orders are shipped via Parcels to Go, or UPS, once shipped you will receive an email with tracking information that you can follow.
Large items (sofas/beds etc.,) we do note on our product listing are available for Customer click & collect only, however, delivery charges for large items are arranged on a cost basis.
Please ring us on 01394 548815 for details once you have made your selection.
At present we do not offer a Worldwide Delivery Service.
If you wish to return your online purchase for a full refund* within 10 days of our receiving the item(s), please:
Return the goods in perfect saleable condition, in their original packaging, with the invoice as proof of purchase.
Returns Department, Happiness at Home, The Chandlery, Deben Wharf, Woodbridge, Suffolk.
Delivery charges will not be refunded.
The cost of returning the goods and the safe return of goods is your responsibility.
We request that you use a recorded delivery service.
*Items excluded from this policy are any special orders, earrings, skincare items, home fragrance items (including candles) & edible items.
These items are non-refundable and cannot be exchanged. This does not affect your statutory rights.
We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 10 days for a full refund from the date we receive the goods. Please note: the cost of returning the goods and the safe return of goods is your responsibility until the order is received at our returns depot, we therefore suggest you return items using a recorded delivery service.
If you receive the wrong item or something is missing from your order please send us an email to email@example.com and we will sort it out.